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ObserveDashboard
ReconcileDashboard
ReviveDashboardFrequently Asked Questions
Got any more questions? Just mail us at customer.success@inai.io
inai FAQs
Which security compliances does inai comply with?
inai’s security measures exceed industry standards for data protection and security. We are PCI DSS level-1, Soc II, GDPR, and ISO 27001 compliant.
Click here to view our trust centre.
Does inai collect non-payment data from Payment Service Providers (PSPs)?
inai does not control what data is sent to us, as we simply receive a copy of all data sent to your PSPs. You have the option not to provide this information to your PSPs and therefore inai. If this information is given to your payment provider and we receive it, we won't store it in our databases. When you input the keys to connect with the payment service provider, we specifically ask for your consent to capture your users' non-payment data.
What types of payment data are collected from Payment Service Providers (PSPs)?
Does inai offer access to delete data on a per-customer basis?
Does Inai permanently delete data after contract termination?
In cases where you want inai to purge all the data, in the event of termination of the relationship with inai or for other reasons, the team at inai will permanently remove all records of the data from its servers.
How can inai help reduce involuntary churn?
inai leverages your payment data to segregate decline codes from processors, issuers, and acquirers. By combining this with our knowledge gained from handling billions of data points, we filter out noise and identify transactions that can be successfully retrieved.
Based on insights from Observe, you can further refine your retry strategy by retry time, BIN, issuer, and customer segment.
What are the locations of AWS centers?
Inai utilizes AWS data centers located in the United States, Europe and various other regions. This ensures that data storage complies with local laws, particularly regarding payment data. Customers are given the flexibility to select the exact location for hosting their Service Data as required.
Upon successful integration with PSPs, does Inai show observability for historical data?
The availability of historical data typically depends on the type of Payment Service Provider (PSP). If your chosen PSP provides historical data via APIs, we will provide observability. Adyen, for example, does not make historical data available via APIs.
Observe FAQs
How secure is our payment data with Observe?
Observe adheres to SOC-II Level II, PCI Level 1, ISO 27001, and GDPR standards, with no PII data required.
How does Observe integrate with our systems?
Observe offers no-code integration, compatible with processors like Stripe and PayPal, requiring minimal setup.
Which payment processors are supported?
How quickly will I be able to see my data?
Can Observe handle large transaction volumes?
Yes, Observe scales with your business, supporting large volumes and multiple sources.
What metrics and dimensions can we track?
You will be able to track metrics such as authorization rates, order levels, and more, with filtering by BIN, issuer, and card type.
How does the A/B testing feature work?
Observe enables you to track and benchmark performance of diff processors within the same market at a granular level such as bin, issuer, card type, card scheme. Merchants then leverage this info to inform their routing strategy.
What alerts does Observe provide?
Observe offers a no code Alert tool to merchants to set up real time alerts on various metrics such as low approval rates, low transaction counts, AOV deviations, and high chargeback rates, delivered via Slack or email.
How does Observe improve checkout experience?
Observe delivers insights into customer drop-offs after the payment button, retry performance, and payment method evolution, enabling you to refine checkout processes and enhance customer satisfaction.
How much historical data can be pulled?
During the trial, 1 day of data; in commercial plans, 1-3 years depending on your needs.
Does Observe provide insights for both online and offline payments?
Yes, inai Observe can be used for online as well as offline payments.
Reconcile FAQs
Does inai handle chargeback reconciliations?
We handle chargeback reconciliation by displaying all associated fees on the dashboard, netting the chargeback against the transaction, and surfacing all chargebacks from the gateway into your settlements on the dashboard.
Which payment processor does Reconcile support?
inai offers no-code integration with Adyen, Stripe, Braintree, Paypal and Cybersource.
If you process payments through one of the following processors, contact our accounts team (customer.success@inai.io) for assistance with integration:
- Checkout
- Jp Morgan (Chase Paymentech, WePay, Orbital Payment Gateway, Global Payment Gateway)
- Worldpay
- Worldline
- Fiserv
If your processor isn't listed above, contact us for an estimate of when we may have a no-code connection available for you at: customer.success@inai.io
When will I see my data in the reconcile dashboard?
Can Reconcile handle multiple PSPs?
How frequently is the reconciliation data updated?
The reconciliation data is updated in real-time or at regular intervals, depending on the integration with your PSP.
Is it possible to reconcile transactions in different currencies?
No, currently, our solution only supports transaction currency that is pushed by the PSP.
For example, if Stripe shares transaction details in GBP, we will populate the reconciliation dashboard with GBP transaction details.
We are working on automatically converting transaction amounts to your base currency using up-to-date exchange rates.
What types of fees are supported by the reconciliation system?
inai reconcile supports various types of fees, including:
- Transaction network costs
- Interchange fees
- Commission fees
- Markup fees
- Outlier fees
- Scheme fees
- Processing fees
- Provider blended rate
Does Reconcile account for chargebacks and refunds?
Yes. it does.
Can Reconcile track settlements into my bank accounts across different MIDs and currencies?
Yes, Reconcile tracks what the PSP states they will settle across each MID, currency, and time period. However, it does not verify that the settled amount has actually been deposited into your bank account.
Can Reconcile handle different fee models, like IC++ and blended rates, and manage complex fee structures?
Yes, Reconcile can manage various fee models and complex fee structures, including IC++ and blended rates.
My processor doesn’t support APIs for settlement. Can Reconcile still help?
Yes, please get in touch with us at sales@inai.io. We can support SFTP pulls for settlement data on a case-by-case basis.
What is the process for setting up Reconcile, and how long does it take to see results?
Setup typically takes 5 minutes. If your processor doesn’t support APIs, it might take longer. Please contact our sales team for assistance.
How much historical data can Reconcile pull?
During the trial, we can pull 1 day of data. For commercial plans, we can pull between 1-3 years of data, depending on your plan level.
Revive FAQs
Is my data safe with Revive? Do I need to share PII data?
No, you don’t need to share any PII data. We can use customer identifiers too. Please get in touch with the team for more details
Are there any upfront costs or monthly minimum fees?
You only pay for what we recover—no upfront costs or minimum fees.
How long does the integration take?
Will my existing retry strategies be affected?
Can Revive integrate with our current payment processors and billing systems?
Yes, we work seamlessly with Stripe, Adyen, Braintree, Shopify Payments, Cybersource, PayPal, and Worldpay (coming soon). If you use a different provider, contact us at sales@inai.io.
How effective are Revive’s ML-driven retry strategies compared to our current methods?
Revive’s ML strategies analyze over 300 parameters, offering a more customized and effective approach. We have typically been able to add 5-15% to the top line working alongside the merchant’s own retries.
Will additional retries harm customer experience or increase chargebacks?
No, the retries don’t require customer input, and we see minimal risk of chargebacks.
What advantages does Revive offer over our existing retry strategies?
Revive’s highly customised retries can add 5-15% to your topline ARR.
When can we expect to see ROI with Revive?
You can expect a return on investment within 2-3 months.
What kind of security measures does Revive use?
Revive is built with enterprise-grade security, including SOC-II Level II, PCI Level 1, ISO 27001, and GDPR compliance.
